- Shipping infomartion
- Material: Fur line(95% polyester and 5% spandex), regular fit.
- All of our hoodie are custom-made-to-order and handcrafted to the highest quality standards.
- Each hoodie is constructed from a premium polyester blend that is ultra-soft and incredibly comfortable.
- Features a specialty high definition heat-dye application that ensures long lasting color vibrancy even after machine washing.
- Fabric is durable and resistant to wrinkles, shrinking and mildew.
- Because each device displays a different color. Therefore, the actual color of the item may not be 100% the same as the one shown on the screen of your device.
- Please check the size chart and measuring instruction carefully before placing order as we CAN NOT offer return or refund if you choose a wrong size.
December 12Order placed
December 16-17Order ships
- Orders can be canceled or modified within 2 hours after being placed.
- Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed depending on situation or circumstance. We apologize for any transpired inconvenience during the shipping process.
- Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online.
- The above time frame is only applied for orders in the US with standard shipping methods.
- The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
- Worldwide Shipping Available: At Owls Matrix, we ship products to over 100 countries worldwide. More details
Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, contact our Customer Service team at firstname.lastname@example.org | LIVE CHAT | SMS Phone.
Once your order has been submitted, you may cancel it or modify address within (6) hours of placing it by visiting contact us or reaching out to our Customer Service team at email@example.com | LIVE CHAT | SMS Phone.
Below are the conditions under which a refund will be granted.
- If the product you purchased is completely non-functional (Damaged/ Low - quality item, wrong item)
- If you did not receive your product within 60 business days after the date you placed your order.
Additional non-refundable items:
- Chose wrong Size ( get 50% OFF for re-order new size)
- Fill wrong buyer information
- Gift cards.
- Digital image.
*Please Note: We will not accept the refund request if the customer does not like our material.
The refund will go back to your account in 5-10 business days.
- You are expected to pay for your shipping costs for the returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you are shipping an item over $150, you should consider using a trackable shipping service or purchasing shipping insurance for extra safety.
- If you get one of the shipping issues below, please contact us to report the issue and request a refund or a replacement.
- The package was delivered to the incorrect address.
- If the package has arrived at a location different from the recipient’s address, we will refund or replace the item.
- The post office provided a notice that the package was lost in the mail.
- We will be happy to replace the order that was lost in the mail or refund your order.
If the item(s) you received meets one of the conditions below, please contact us to report the issue and request a refund or a replacement.
- Damaged item
- Low - quality items ( such as blurry printing, faded printing, etc.)
- Wrong item
- Missing item
Please attach the shipping label, the product photograph, and the video of yourself unboxing the package within 5 days since you have received it. If you can not provide the evidence in this time, we can't offer you a replacement or refund.
We will use this information to help you with your order and to prevent repeated errors in the future.
Thanks for your trust and patience! We will try to improve our products and service all the time to achieve your satisfaction!
If you have other concerns and inquiries, kindly send an email to support@Owlsmatrix.com .| LIVE CHAT