Cancellation & Modification

Please kindly submit an order adjustment and/or cancellation request within 2 hours since your purchase via for support.

  • You will get 100% refund if cancellation time is within the allowed time ( 2 hours after placing your order) without any fee
  • The order can not be fully refunded if the cancellation request is sent after 2 hours Adjustment might be charged an additional amount which depends on the type of adjustment
  • The support department will quickly confirm about this cancelation and handle your refund amount as we accept it as valid request. It normally be taken 8 - 12 hours
  • The refund will be issued via your original payment method with our store after 5 to 7 business days.

Happy Shopping with us!

OwlsMatrix Customer Service Department

Contact Us


UK Business Office

26 Arcadia Avenue, Dephna House #105, London, Greater London, United Kingdom, N3 2JU

Head Office

No. 35, Alley 50, Nguyen Huu Tho St., Hoang Liet Ward, Hoang Mai Dist., Hanoi, Vietnam, 100000

Representative Office

1517 Sherman St #C, Alameda, CA, 94501

Business Hours: 9 A.M - 5 P.M EST (Mon - Sat)